Refund / Payment Policy

ALL SALES ARE FINAL

Refunds:

Ken Kirkpatrick Software products are marketed as "shareware" - we offer a fully functional evaluation/download version for potential users to "try before you buy". (Download a FREE Evaluation!) Therefore, it is assumed that when a user purchases the registered version from us, he/she is satisfied with the program's features and functionalities, so that no refund/return request would therefore be requested by the user on such basis.

If you have not tested our free evaluation versions from our download sites, please do so before you place your order to make sure that the product you are ordering is what you want. When you download or are shipped the software, it is considered to be 'Opened'. Opened software cannot be returned for refund, regardless of the delivery method. Also please understand that software, which is considered 'intellectual property", has the unique ability to be copied unlike a physical product.

Because you have the chance (whether or not you avail yourself of this service) to try-before-you-buy, a fully functional evaluation copy, there are no refunds or returns for any reason. 

Damaged CDs may only be exchanged for the same product within 30 days of purchase by sending the damaged product to the return address on the package. Please email us at support if you need the address to return the damaged item to.

Payments:

If your payment is returned for insufficient funds, you will be required to pay all bank fees and any collection and/or legal fees required to collect the full amount.

Payments returned for 'stop-payment' or 'closed account' or credit card 'charge-back' will be considered fraud, and you will be prosecuted to the fullest extent allowed by law. The governing laws of the State of California, USA will apply, in addition to United States Federal Law, United States Copyright Laws and International Copyright Laws.